Yes, we do hold stock and sell replacement bulbs for all of our bulb and fixture combinations. For products such as the Basalt, Poise, David Weeks Reflection and Alumina, please reach out to [email protected] or start a chat and we can set u
Orders often ship in multiple boxes and if you have only received part of the order there is a chance that the boxes have become separated in transit. In these instances missing boxes will typically be redelivered within 1-2 working days. If your ful
Our shipping times vary from 3-7 working days depending on the delivery region. In the EU and US our delivery aim is 5-7 working days and in the UK 3-5 working days. Once orders are dispatched from our warehouse, you should receive an email or text f
If you order has been marked as delivered, but you are unable to locate it, please check that the parcel has not been delivered to a neighbor or safe place. If you are still unable to locate the order, please send your order number to customerservice
Sizing of our products is largely related to the regional cap size of the product. We offer Edison Screw type caps in two sizes that are compatible in both UK & EU and US regions. Bulbs & Light Sources [UK / EU]:. - E27. - E14. - G9 & GU10 standard c
Tala has distribution across the world, but we only ship to certain regions from our direct website. Our warehouses are located in the UK, Netherlands and USA, from these locations we can ship to the below locations:. Tala UK Website:. - Mainland UK
If you wish to cancel your order please contact [email protected] with your order number and cancellation request. Please note that orders automatically flow through our system and once an order has been dispatched from our warehouse we can
If you are a Designer or an Architect and want to join over 4000 professionals using our online portal to access trade benefits then the Tala Pro programme is for you. Key Benefits:. + Exclusive pricing. + Free shipping. + Dedicated sales support. +
If you have received a faulty or damaged item, please send a photo or video showing the issue to [email protected], including reference to your order number and the damaged item. Our customer service team will then asses and look to get a re
All orders placed through our website flow automatically to our warehouse team for dispatch. We are able to cancel or update delivery addresses at points in the dispatching process, however once the order leaves with our shipping partner or carrier w
Yes, you can purchase directly from our London Showroom. However, we only stock a selection of smaller items, such as bulbs, portable lights, and some of our more compact fixtures. That said, we have an excellent display showcasing most of our produc
Yes, we occasionally run promotions with discounts on selected products throughout the year. However, these offers vary, and we cannot guarantee that specific products will be included during these periods. If you’re purchasing for your business, we