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Tala

If you have received a faulty or damaged item, please send a photo or video showing the issue to <a class="ProsemirrorEditor-link" href="mailto:customerservice@tala.co.uk">customerservice@tala.co.uk</a>, including reference to your order number and the damaged item.
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Our customer service team will then asses and look to get a replacement order shipped to you. Please state if any of the original order details have changed (ie. delivery address or contact details).

If you have received a faulty or damaged item, please send a photo or video showing the issue to customerservice@tala.co.uk, including reference to your order number and the damaged item. Our customer service team will then asses and look to get a re

My order has arrived damaged?

Orders, Shipping & Tracking

Can Tala fixtures be installed on sloped ceilings?

What is colour temperature?

Do your products work in the EU?

Do your products work in the USA?

Can I extend the length of my pendants?

Can I adjust the cable on my pendant?

Can I use a lampshade with Tala pendants?

Do you sell replacement parts?

What is Dim-to-Warm?

My product has stopped working?

Do you offer Bayonet bulbs?

Is Tala LIA certified?

What is power factor?

What is CRI and why is it important?

Do LED's generate any heat?

What is the average lifespan of a Tala bulb?

What does a 30,000-hour lifespan look like?

What is the lumen output of a Tala bulb?

What are the advantages of switching to LED?

What's different about Tala lightbulbs?

What is your warranty policy?

Are Tala products IP rated?

What dimming systems are recommended for Tala bulbs and fixtures?

How are the Tala bulbs designed?

Product Information

Do you sell replacement bulbs?

Only part of my order has arrived?

Where is my order?

Can't find delivered order?

Do your bulbs & fixtures come in different sizes?

Where can I purchase Tala?

Can I cancel my order?

Can I set up a trade account?

Can I change my delivery address?

Can I buy at the London Showroom?

Do you offer discounts on orders?

Do you offer free returns?

Do you offer a collection service?

Can I return my order?

Can I exchange my order?

Returns & Refunds

My order has arrived damaged?Updated 3 months ago