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Tala

Our shipping times vary from 3-7 working days depending on the delivery region. In the EU and US our delivery aim is 5-7 working days and in the UK 3-5 working days.
Once orders are dispatched from our warehouse, you should receive an email or text from our delivery partners with further information. If you have not yet received your dispatch confirmation, please check your junk folder.
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If you have not received your order or dispatch confirmation, please reach out to <a href="mailto:customerservice@tala.co.uk">customerservice@tala.co.uk</a> for further investigation.

Our shipping times vary from 3-7 working days depending on the delivery region. In the EU and US our delivery aim is 5-7 working days and in the UK 3-5 working days. Once orders are dispatched from our warehouse, you should receive an email or text f

Where is my order?

Orders, Shipping & Tracking

Can Tala fixtures be installed on sloped ceilings?

What is colour temperature?

Do your products work in the EU?

Do your products work in the USA?

Can I extend the length of my pendants?

Can I adjust the cable on my pendant?

Can I use a lampshade with Tala pendants?

Do you sell replacement parts?

What is Dim-to-Warm?

My product has stopped working?

Do you offer Bayonet bulbs?

Is Tala LIA certified?

What is power factor?

What is CRI and why is it important?

Do LED's generate any heat?

What is the average lifespan of a Tala bulb?

What does a 30,000-hour lifespan look like?

What is the lumen output of a Tala bulb?

What are the advantages of switching to LED?

What's different about Tala lightbulbs?

What is your warranty policy?

Are Tala products IP rated?

What dimming systems are recommended for Tala bulbs and fixtures?

How are the Tala bulbs designed?

Product Information

Do you sell replacement bulbs?

Only part of my order has arrived?

Can't find delivered order?

Do your bulbs & fixtures come in different sizes?

Where can I purchase Tala?

Can I cancel my order?

Can I set up a trade account?

My order has arrived damaged?

Can I change my delivery address?

Can I buy at the London Showroom?

Do you offer discounts on orders?

Do you offer free returns?

Do you offer a collection service?

Can I return my order?

Can I exchange my order?

Returns & Refunds

Where is my order?Updated 3 months ago