What is your warranty policy?Updated 3 months ago

Tala's product warranty applies to all Tala bulbs and luminaires and are subject to the terms and conditions herein. And the following product warranty excludes the following Tala products:

- Bespoke based units

- Partnership products

- Samples

- Sample Sale Products

- Product sold with separate or specific warranties

Tala warrants that each Product will be free from defects in material and workmanship during the warranty period subject to the terms and conditions set forth herein in more detail. The warranty period starts on the date of the Tala invoice issued to the Customer and lasts for a period specified below.

- Bulbs (LED lamps/light sources) and Fixtures (luminaires) = 2 years

- The Muse = 2 years

The Warranty only applies to the Products subject to the following cumulative conditions:

- If it can be proved that no modification has been made to the product.

- It can be proved that the fault was not as a result to normal wear and tear or accidental damage.

- The product was installed by a professional qualified electrician.

- The Product has been used in accordance with the given Product and application specifications (data sheets) and has been installed and put into service in a professional manner (according to the installation instructions enclosed with the Product).

- The Customer has duly paid for the Product in compliance with the payment terms agreed in the sales agreement.

- If it can be proven that the products have been installed with a compatible control system where applicable.

- The defect, once it has been duly specified and its nature and scale have been duly shown by the Customer, is reported in writing to Tala Energy Ltd. within thirty (30) days from its discovery for direct e-commerce purchases and seventy two (72) hours for all other channels, which must include supportive photographic evidence.

Our full warranty policy can be found here.