My Wake Lamp alarm doesn’t always go off at the set time. What should I do?Updated 12 days ago

Try the following steps:

1. Check for firmware updates: This issue is often resolved by updating the firmware in the Tala app. Go to Device Menu > Update and install any available updates.
2. Reinstall the app: Remove the device from the app, then delete and reinstall the app before setting it up again.
3. Factory reset: If the issue persists, perform a factory reset on both the device and the app:
   • On the lamp: Press the base > Settings > Factory Reset > Confirm
   • On the app: Open the app and select the option to remove data or clear cache