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Tala

<p id="isPasted">We&#x2019;re sorry to hear that your Muse Lamp isn&#x2019;t holding charge - here are some troubleshooting steps that you can try:</p><ol><li>Please make sure that you are using the same charging cable that came with the lamp. If you have lost or damaged the original cable, the charging lead required is a USB-A to USB-C charging cable. Our wireless charger can also be used if this is preferred. The charging port is not designed for phone or laptop smart chargers.</li><li>Make sure when you are using the charging cable, the wall plug is at least <strong>5V 2 Amp</strong>. If there is still an issue, replacement batteries can be found on our site in our accessories section, or, alternatively, please contact our customer care team for further advice and assistance.</li></ol>

We’re sorry to hear that your Muse Lamp isn’t holding charge - here are some troubleshooting steps that you can try:

My Muse lamp is no longer charging - what can I do?

Product Information

Can Tala fixtures be installed on sloped ceilings?

What is colour temperature?

Do your products work in the EU?

Do your products work in the USA?

Can I extend the length of my pendants?

Can I adjust the cable on my pendant?

Can I use a lampshade with Tala pendants?

Do you sell replacement parts?

What is Dim-to-Warm?

My product has stopped working?

Do you offer Bayonet bulbs?

Is Tala LIA certified?

What is power factor?

What is CRI and why is it important?

Do LED's generate any heat?

What is the average lifespan of a Tala bulb?

What does a 30,000-hour lifespan look like?

What is the lumen output of a Tala bulb?

What are the advantages of switching to LED?

What's different about Tala lightbulbs?

What is your warranty policy?

Are Tala products IP rated?

What dimming systems are recommended for Tala bulbs and fixtures?

How are the Tala bulbs designed?

Can the Wake replacement bulbs be used just as normal bulbs in a fixture?

Once the Tala dimmer is turned off, will it remember the previous brightness level when turned back on?

What is the maximum weight of bulb that the Tala pendants can carry?

How much weight can each Tala cable bracket support?

My Muse lamp will not turn on - how can I fix this?

The cable on my pendant light does not hang straight. What should I do?

My Wake Lamp alarm turns on quite brightly and feels distracting. Is this normal?

My Wake Lamp alarm doesn’t always go off at the set time. What should I do?

Do you sell replacement bulbs?

Only part of my order has arrived?

Where is my order?

Can't find delivered order?

Do your bulbs & fixtures come in different sizes?

Where can I purchase Tala?

Can I cancel or make changes my order?

Can I set up a trade account?

My order has arrived damaged?

Can I change my delivery address?

Can I buy at the London Showroom?

Do you offer discounts on orders?

Orders, Shipping & Tracking

Do you offer free returns?

Can I return my order?

Can I exchange my order?

Returns & Refunds

My Muse lamp is no longer charging - what can I do?Updated 12 days ago